Terms of service.

At Skinology we value our customers and your appointments are very important to us. 

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services. For this reason, we respectfully ask that if you are unable to attend your appointment or if you need to reschedule or alter your appointment please be kind enough to give us 48 hours notice beforehand.

Cancellation Fees.

Our services are reserved exclusively for you, please be advised that the following charges will apply-

If an appointment is cancelled with less than 48 hours' notice or should you fail to turn up for your appointment at the allocated time then you will be required to pay the service charge in full, the fee will be taken automatically from your stored card details. We cannot reschedule a future appointment until this fee has been cleared.

Please arrive for your appointment no more than five minutes before your scheduled appointment time & contact us via text message, we will then respond when we are ready to begin. Should you be late for your appointment the time of your booking will be reduced & the full service charge will apply.

Should you need to leave early during your appointment the full service charge will apply.

Refund Policy.

Refunds are not available on services that have been received. If you would like to report an issue, please contact - chloe@skinologystudio.co.uk

Our rights.

If skincare and product advice is carried out at Skinology and branded products that we stock are purchased at an alternative provider, Skinology reserves the right to terminate services. 

In the event of unforeseen circumstances, we reserve the right to reschedule your appointment.

We reserve the right to make changes to treatment prices and treatment offerings at any time.

Gift vouchers are valid for 3 months from date of purchase, after this vouchers will expire. Vouchers cannot be exchanged or refunded for cash.

Medical Conditions.

It is the client’s responsibility to inform us before every treatment of any health conditions and health changes. Some of our treatment offerings are not suitable for certain medical conditions.